Help · Shopify

One India for Shopify.

Sell on ONDC, India’s open commerce network, with the catalogue you already keep in Shopify. Your products and stock are read from Shopify; ONDC orders are handled in One India.

01Before you start

  • A Shopify store that ships within India and prices in INR.
  • A One India seller account. If you don’t have one, you can create it during setup — you’ll need your GSTIN or PAN and the bank account your ONDC earnings should be paid into.

02Setting up

  1. Sign in to One India (or create your account and set up your store).
  2. Open Settings › Integrations and follow the steps to connect your Shopify store. You approve read-only access on Shopify’s own screen; we never see your Shopify password.
  3. The screen shows “Connected”.
  4. Press Sync products now. One India matches each Shopify product type to an ONDC category; anything it can’t place is listed for you to match by hand, once.

03What stays in sync

  • Products and prices. New and changed products in Shopify update your ONDC listings, usually within a minute. Only products that are Active in Shopify are listed; drafts and archived products are not. Add a photo — a listing without one shows a placeholder and sells poorly.
  • Stock. Sold out in Shopify means sold out on ONDC.
  • Keep some back. You can hold a few units for your own website: an item then shows out of stock on ONDC once Shopify has that many or fewer left.
  • Each can be switched off in One India without disconnecting.

04ONDC orders

  • ONDC orders arrive in One India — on the web dashboard and the app — not in Shopify. Accept, pack and hand over from there; the courier is booked for you and the buyer is kept informed.
  • Because we never write to Shopify, it does not know about an ONDC sale. After you ship, reduce that item’s stock in Shopify yourself (or keep a few units back, above).

05What One India does not do

  • It never changes anything in your Shopify store — not products, prices, stock or orders. It only reads.
  • It does not read your Shopify customers or your Shopify orders.
  • It does not take payment through Shopify. ONDC buyers pay in their own app; your earnings are settled to your bank account by One India.

06If something looks wrong

  • A product isn’t listed. Check it is Active in Shopify, then open Settings › Integrations — products One India could not place in a category are shown there.
  • “Needs attention” on the Integrations screen. The app was uninstalled from Shopify or lost its permission. Connect again from Settings › Integrations.
  • An ONDC order is not in Shopify. That is expected — ONDC orders are always in One India › Orders.

See our privacy policy for what we keep and why.

07Disconnecting and uninstalling

Press Disconnect Shopify in One India, or uninstall the app in Shopify — either stops all syncing immediately and destroys the key Shopify gave us. Your One India listings stay, and simply stop following Shopify.

08Talk to us

Write to support@instastack.io. A person reads it.